Q: I heard that select DMV offices are now open on Saturdays. Which offices are open and which types of transactions will be handled?
A: Since January, the DMV began offering 8 a.m. to 5 p.m. Saturday hours at 60 select offices statewide to process only driver license transactions for individuals who have scheduled an appointment.
The closest offices to Los Altos open Saturdays are in Santa Clara, Redwood City and San Jose.
For a list of offices open Saturday, visit dmv.ca.gov/portal/dmv/detail/fo/fo_sat_offices.
Q: I just paid my registration online but forgot to change my address. Can I go back online to make the correction so that I can receive my registration tags at my new address?
A: Unfortunately, it is too late. When you pay for your registration tags online, our system immediately updates your information and your tags are mailed to you in approximately three days. Changing your address takes our system a little longer to update. If you do not receive your new registration tags within 30 days, please apply for duplicate registration tags.
Q: Under Assembly Bill 60, what happens if applicants cannot provide the primary identification documents necessary to verify their identity and residency to obtain an original driver license?
A: Assembly Bill 60 requires the DMV to issue an original driver license to an applicant who is unable to submit satisfactory proof of legal presence in the United States. AB 60 applicants may provide additional documentation to verify their identity and residency through the Secondary Review process. An appointment will be scheduled to meet with our specially trained staff to review the additional documentation, which must be original or certified. The interview may last as long as one hour.
Documentation that may be considered during this appointment includes school forms, a marriage license or divorce decree, expired foreign passports, a foreign driver license, income tax returns and other DMV-approved documents.
If an applicant cannot provide the necessary documentation to verify identity and residency, the AB 60 driver license application will not be completed. Individuals can appeal the decision through the DMV Driver Safety Appeal process.
For a full list of DMV-approved documents, visit ab60.dmv.ca.gov.
